Terms and conditions

In using this web site, you agree to be bound by the Terms and Conditions set out below. If you do not accept these Terms and Conditions you may not access or use this site

1. Definitions

“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages or other material.

“You/Your” means you, the user of this web site.

“We/Us/Our” means www.lazulife.com who provides this web site.

2. Disclaimer

The information on this website is not intended or recommended as a means of diagnosing or treating any physical or mental condition. All matters concerning physical and mental health should be supervised by a health practitioner knowledgeable in treating that particular condition.

3. Customer Service

We’re committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are in stock and pricing is correct.

4. Third Party Web Sites

You agree that We are not responsible for, nor do We endorse, any third party web sites or Content which You access in the course of using the web site. This includes any reliance upon or offence taken/caused by content, advertising, products or services accessed.

5. Web Site Content

We accept no liability for any Content contained on the web site. We do not guarantee the accuracy, integrity or quality of Content. You alone are responsible for the Content of your postings and any consequences of any such postings.

6. Site Operator Liability and Indemnity

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of Your use of this web site, or any products supplied by this web site, or in respect of any of your actions or omissions taken in reliance on any information contained on this web site or any web site to which this web site is linked. The content of this site, including all articles and text is for informational use only. Always consult a doctor or health professional before starting any supplement or exercise program.

7. Modifications to Web Site

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the web site (or any part thereof) with or without notice. You agree that We shall not be liable to you or to any third party for any modification, suspension or discontinuance of the web site.

8. Currency

All prices quoted are in the currency selected.

9. Specials – 

All specials and deals are while stocks last only.

10. Amendments to these Terms and Conditions

We reserve the right, at any time, to modify, amend or update these terms and conditions without notice.

Shipping and returns

12.  Shipping

Standard delivery timeframes are between 3-7 business days. If the item you’ve ordered is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

Covid impact inventory notification –

Due to Covid 19 situation worldwide our distributors and manufacturers are having issues with sourcing raw ingredients, packaging materials and lower production with social distancing measures in place.

We are recommending to order your favourite products early, don’t wait until you run out, and order big, have at least three months supply to avoid disappointment. 

13. Returns and Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.

Please contact us with in 24 hours in writing, by email to make a claim for goods lost or damaged in transit – [email protected]

14. International Orders

Unfortunately, due to circumstances outside of our control, some international orders are stopped by the customs agency in your country.

“We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country’s customs office to verify that your products can clear customs.

Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it as quickly as possible. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.”

Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Supplements.co.nz, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped internationally may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient.

15. Expired Goods Policy

Lazulife will endeavour to never ship items that are expired or within two months of their expiry date. Should you be unhappy with this policy as it relates to items received in your order, please contact us and we will try and rectify the situation. Reduce to clear and short dated products sold as such are non-refundable and will have dates listed in the item description. 

Find out more about our terms & conditions of using the Lazulife website and get in touch if you have any questions – [email protected]